FAQs

Frequently Asked Questions

Here's what people ask us

  • Are your cleaners experienced?

    Yes, our cleaners are highly experienced and undergo a thorough vetting process to ensure they deliver top-quality service.

  • Can I stick to the same cleaner always?

    You have the option to request a specific cleaning provider during the booking process. We will do our best to accommodate that request and assign that provider to you if they are available.

  • How should I prepare for a cleaning service?

    To prepare for a cleaning, we recommend decluttering the areas that will be cleaned. This allows our cleaners to thoroughly clean all surfaces without any obstructions. Also, securing any valuable or fragile items is advisable.

  • Are the cleaners insured and background-checked?

    Yes, all of our cleaners are insured and have undergone thorough background checks. Your safety and the security of your home are our top priorities.

  • How do I schedule online?

    To schedule online, press the "Book Online" button on our website.

  • Do you declutter and organize?

    No, we don't currently do organzing.

  • Do you do laundry services?

    No, we do not do laundry. For an extra charge we can fold your clean laundry.

  • Do you charge a rescheduling fee if I have to cancel or reschedule?

    When you book an appointment, we reserve that time exclusively for you. If you cancel with less than 24 hours' notice, a $50 cancellation fee will be charged to the card on file to help cover our costs.

  • Do you work hourly or by the job?

    We provide quotes based on the specific job, and everything discussed over the phone will be included in the service.

  • Do you work on major holidays?

    No, we don't work major holidays, and if your cleaning lands on one of those days, we will kindly have to reschedule to the next day or next available time.

  • What are your hours?

    We are open 7 days a week Monday-Friday 8am-4pm, Saturday 9am-4pm, and Sunday 10am-4pm.

  • Do you do the dishes?

    We do dishes at an additional charge to the cleaning.

  • I have pets, what should I do with them?

    We love your fur babies, but we kindly ask for them to be put away during the clean while they clean.

  • Do I have to be home the entire time when the cleaners are there?

    We ask if you could let the cleaner in or leave a way for them to enter, but no you don't have to be there the entire time. We also kindly ask for someone to be present at the end of the clean to do the final walkthrough.

  • Do I tip the cleaner at the end?

    Tips are always appreciated but not necessary!